Why this document exists
It fills a real gap. Meet Marley's other terms are business-to-business, between us and the salon. But when you book an appointment you are using our software, and until now nothing set out the rules for that. Two things in particular need it: reviews, because we publish what you write, and the booking itself, because it is important you know who is responsible for what.
1. Who you are dealing with
The booking page is operated by Spine HQ, trading as Meet Marley, KvK 82037906, VAT NL003631560B86, Klaverhof 146, 2403 XJ Alphen aan den Rijn. Contact: [email protected].
2. The most important thing: your appointment is with the salon, not with us
We are the booking software. We are not the salon.
Your appointment — the service, the price, the quality, the cancellation rules, and any complaint about any of it — is a contract between you and the salon. Meet Marley is not a party to it.
That means:
- The salon sets its prices, its cancellation policy and its no-show policy. We display them; we do not set them.
- If a salon cancels, runs late, or you are unhappy with the service, take it up with the salon.
- If a salon closes down or stops using Meet Marley, we cannot honour bookings on their behalf.
- We do not take payment for the appointment. If you pay online, you pay the salon through Stripe; refunds come from the salon.
If a salon is unreachable and you cannot resolve something, contact us and we will do what we can to help you reach them. That is a courtesy, not a guarantee.
3. Agreeing to these terms
These terms are published at meetmarley.co/boekingsvoorwaarden, where you can read, save or print them at any time. They apply to your use of this booking page — the appointment itself is governed by the salon's own terms, which the salon provides.
We are adding a link and an acceptance line to the booking screen itself, so the terms are put in front of you at the moment you book rather than only being available to look up.
4. Booking
- Give accurate details. A wrong email address or telephone number means your confirmation and reminder go nowhere.
- A booking is confirmed when you receive a confirmation. Some salons require approval first — you will be told if so.
- You can cancel or reschedule using the link in your confirmation email, or by signing in on the salon's booking page with a code we email you, subject to the salon's own policy and to the appointment not already having passed.
- Do not make bookings you do not intend to keep, or bookings in someone else's name without their agreement.
5. Your right of withdrawal
Dutch and EU consumer law gives you a 14-day cooling-off period for many distance contracts. For appointments at a specific date and time, that right generally does not apply — art. 6:230p BW excludes services relating to leisure activities booked for a specific date. The salon's own cancellation policy is what governs, and it applies instead.
6. Reviews
If you leave a review after an appointment:
- Write about your own genuine experience of that appointment. Reviews are only possible from a completed booking, which is what makes them verified.
- Do not include anyone's personal details, abuse, discriminatory content, or anything untrue.
- We publish your review with an abbreviated name — "Jane D." — never your full name, email address or telephone number.
- You give us and the salon permission to display your review on the salon's public profile and in our directory, for as long as it remains published.
- Salons can hide a review from public view, but they cannot edit what you wrote — only you can ask for a change, and only we can remove it.
- You can ask us to remove your review at any time: [email protected].
We do not pay for reviews, do not solicit positive ones, and do not filter by rating.
7. Your data
Short version: the salon decides what is recorded about you; we store it for them. So requests to see, correct or delete your client record go to the salon first — although you can see your own bookings, and correct your name, phone number and language, yourself by signing in on the salon's booking page. Full detail, including what to do if you cannot reach them, is in our Privacy Statement.
Some things are ours, not the salon's. Our public salon directory and search, the reviews we publish and how long they stay up, and our own security logs are decided by us — no salon instructs us to do them. For those, write to [email protected] and we deal with it directly. You never have to work out which of us to ask: write to either and it gets handled.
One thing worth knowing: salons can write notes about you. What goes in there is their choice, not ours. If you would rather they did not record something, tell them.
8. Acceptable use
Do not attempt to access other people's bookings, disrupt the service, scrape it, or make automated bookings. We may block access for any of these.
9. Availability
We work to keep the booking page available but cannot guarantee it is always reachable. If it is down, contact the salon directly — they can still book you in.
10. Our liability to you
We are liable for damage caused by our own failure where Dutch law makes us so, and nothing here limits liability for intent, gross negligence, death or personal injury, or anything else that cannot be excluded.
We are not liable for the salon's performance of your appointment, or for a missed appointment where a reminder did not arrive — reminders are a convenience, not a guarantee, and the booking confirmation is the record.
11. Changes
We may update these terms. The version published when you book is the one that applies to that booking.
12. Law and complaints
Dutch law applies, and you may bring a claim in the courts of your place of residence.
Complaints come to us first: [email protected]. Tell us what went wrong and we will try to put it right. If your complaint is about the appointment itself — the service, the price, a cancellation — that is between you and the salon, and the salon is the one to raise it with.
If we cannot resolve it between us, none of this takes away your other routes:
- You keep the right to take the dispute to a competent alternative dispute resolution body. The EU-level online platform for this no longer exists — the European Commission closed it on 20 July 2025 — but alternative dispute resolution itself was not abolished with it, and the bodies remain available.
- For a cross-border dispute with a trader in another EU country, the European Consumer Centre (ECC Netherlands) can advise you, free of charge.
- For anything about your personal data, you may complain to the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).
As far as we know it is not. If it becomes affiliated to one, this clause must name that body specifically, because a consumer is entitled to know which scheme applies before contracting rather than after a dispute.