Terms of service

1. Who you are contracting with

Meet Marley is a trade name of Spine HQ, KvK 82037906, VAT NL003631560B86, Klaverhof 146, 2403 XJ Alphen aan den Rijn. In these terms "we" and "Meet Marley" mean Spine HQ.

These terms apply to salons and other businesses. They are a business-to-business agreement. Consumers booking an appointment through a salon's page are not party to them — their use of the booking page is governed by the separate Booking Terms, and their appointment is a contract with the salon.

1.1 Availability of these terms (algemene voorwaarden)

These terms are our general terms and conditions within the meaning of art. 6:231 BW. They are published at meetmarley.co/voorwaarden, where they can be read, saved and printed at any time before and after you enter into the agreement, in accordance with art. 6:233(b) and 6:234 BW.

We are adding an explicit acceptance step to signup, which records the version you accepted. Until that is live, these terms apply from the moment you create an account and continue to be available at the address above.

2. The service

Meet Marley provides appointment booking and salon management software: a public booking page, a calendar, client records, staff scheduling, reviews, and reporting.

3. Account and eligibility

You must be acting in the course of a business, be authorised to bind it, and give accurate registration details. You are responsible for everything done under your account and for keeping credentials secure. Do not share logins between staff — each person should have their own, because the audit log is only useful if it names a real person.

4. Trial

New accounts get a 7-day free trial, no card required up front. If you do not subscribe by the end of it, the account becomes read-only rather than being deleted.

It does not stay that way for ever. Read-only lasts 90 days, and at the end of that we delete the account and the data in it. Throughout those 90 days you can export everything, and we email you before the deletion so it is never a surprise. Subscribing at any point during the window restores the account in full.

Why there has to be an end. Without one, a trial nobody converted would sit in the database indefinitely. Client identities in it are anonymised at 24 months by the retention sweep, but the salon and staff records are not covered by that sweep and would be kept with no stated purpose and no legal basis — which is a storage-limitation problem (art. 5(1)(e)) sitting inside what looks like a commercial clause. The 90 days is a proposal, not a finding; what is not optional is that some number goes here.

5. Pricing

There is one subscription. Prices exclude VAT and are per location.

• The €0,25 fee applies only to bookings a client makes themselves. Bookings you enter are free.
• An online booking counts once the appointment starts, and is billed in the month the appointment takes place. If the appointment is cancelled before its start time, you pay nothing. A no-show, or an appointment cancelled after its start time, does count. Appointments that take place during your trial are free.
• The billed number of locations is reconciled from your actual active locations at the end of each period. Staff count never affects the price.
• Yearly is billed up front and works out at ten months for twelve. The €0,25 booking fee is always billed monthly in arrears, on yearly terms too.

5.1 Changing billing period

You can move between monthly and yearly at any time. A change takes effect at the start of the next billing period, so the closing invoice is always calculated on the terms actually in force during that period.

6. Payment

We collect by SEPA direct debit via Stripe. By subscribing you authorise a SEPA mandate. Periods close on the 1st of each month and the invoice for the preceding month is collected then.

If a collection fails we will notify you and retry. If payment remains outstanding after 14 days we may suspend access. We will not delete your data for non-payment without giving you at least 30 days' notice and a way to export it.

7. Payments from your clients — important

Meet Marley can connect your salon to Stripe Connect (Standard) so you can take payments.

You contract directly with Stripe, and you are the merchant of record. The Stripe account is yours: you own it, you operate it, and Stripe pays you directly. Meet Marley does not hold, route, receive, or take a cut of money paid by your clients, and takes no application fee on those charges.

Consequences worth being explicit about:

• Refunds, chargebacks and payment disputes are between you, your client and Stripe. We can help you find the record; we cannot move the money.
• Stripe's own terms and fees apply to you directly.
• If Stripe restricts or closes your account, we cannot overturn it.

8. Your responsibilities as a data controller

For the booking and client-management service you are the controller of your clients' personal data and we are your processor. Our Data Processing Agreement forms part of these terms and applies automatically.

We are not purely your processor, and the DPA says so in §1: for our public salon directory and cross-tenant search, for the reviews we publish, for platform statistics, for security and audit logging, for product analytics, and for the retention windows themselves, we decide the purpose and we act as a controller in our own right. You do not instruct us on those, and we answer for them.

Specifically, you are responsible for:

• Having a lawful basis for the client data you enter
• The Notes field. It is free text. If you record health information there — allergies, skin conditions, pregnancy, medication — that is special-category data under art. 9 GDPR and you need your own basis for it, normally the client's explicit consent.
• Telling your staff their names and photographs appear on your public profile if you switch the public directory on. It is off by default.
• Answering your clients' data protection requests. DPA §4 sets out how we carry these out for you, within 5 working days and with no limit on what can be erased.

9. Acceptable use

Do not use Meet Marley to send unsolicited marketing, upload unlawful content, attempt to access another salon's data, probe or attack the service, or resell it as your own without written agreement.

10. Availability

We aim for high availability but do not offer a contractual uptime guarantee at this stage, and would rather say so than publish a number we have no monitoring to prove.

We will give advance notice of planned maintenance where we reasonably can.

11. Cancellation

You can cancel at any time from your billing settings.

• Monthly: cancellation takes effect at the end of the current month. No refund for the part month.
• Yearly: cancellation takes effect at the end of the paid year. No pro-rata refund.
• Booking fees already incurred remain payable.

We may terminate for material breach with 30 days' notice, or immediately for unlawful use.

12. What happens to your data afterwards

For 30 days after termination you can request a full export. After that we delete or anonymise your clients' data, except records we must retain by law — principally billing records, kept for 7 years under the Dutch retention obligation.

Our security audit log records who did what in your account. It is our own record as controller, retained for the periods in the DPA, and an erasure request does not shorten it. The ground for that is art. 17(3) GDPR: the right to erasure does not apply where processing is necessary for compliance with a legal obligation, or for the establishment, exercise or defence of legal claims — which is what an audit log is for. DPA §1 sets out the same position at more length.

13. Intellectual property

We own the software. You own your data. Using Meet Marley grants you a non-exclusive, non-transferable right to use it for your business for as long as your subscription runs. You grant us only the licence needed to operate the service for you.

If you send us feedback we may use it without obligation.

14. Liability

Nothing here excludes liability for intent or gross negligence (opzet of bewuste roekeloosheid), death or personal injury, or anything else that cannot be excluded under Dutch law.

Subject to that:

Our liability for any claim is limited to the fees you paid in the twelve months preceding the event giving rise to it.

We are not liable for indirect or consequential loss, including lost profit, lost bookings, or lost goodwill.

We are not liable for appointments that do not happen. Meet Marley is scheduling software: a missed booking, a no-show, or a reminder that does not arrive is not something we underwrite.

15. Changes to these terms

We will give 30 days' notice of material changes by email. If you do not accept them you may cancel before they take effect, and we will refund any unused prepaid period.

16. Law and disputes

Dutch law. Disputes go to the competent court in the Netherlands. Please raise it with [email protected] first — most things are faster to fix than to litigate.